1. Scope                                 

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

  1. Responsibilities
    1. The Data Protection Officer / GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to Abate Limited collecting/processing their personal data.
    2. All Employees/Staff of Abate Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.
  2. Privacy Notice
    1. Who are we?

We are full time, experienced pest controllers and Abate has been operating for over nineteen years, which means that we have covered every eventuality and know our industry inside out. We cover every form of pest control needed – there is nothing we cannot do.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted directly here:

The personal data we collect is:

  • information provided by filling in forms on our site www.abateltd.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material, purchasing goods or requesting further services. We may also ask you for information when you report a problem with our site.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • information provided by you in any correspondence between you and us including by way of letter, email, messages, fax or telephone;
  • information provided by you in order to allow us to provide the service which you have requested and for which you have agreed to our terms and conditions relating to such service

The personal data we collect will be used for the following reasons:

  • to administer the service for which the information was provided, and
  • to send invoices as and when necessary.

The legal basis for processing personal data:

  • Abate Ltd processes data without consent in order to fulfil contractual obligations (such as invoices, postal address to supply services, etc.)

The legitimate interest pursued by Abate Ltd are as follows:

  • to send price increases
  • to send updates of our products/services
  • to send you a Christmas card

3.2 Consent

By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Abate Limited to process your data but it must be explicitly given. If we were to ask you for sensitive personal data, we would always tell you why and how the information would be used.

You may withdraw consent at any time.

3.3 Disclosure

  1. Ltd will not pass on your personal data to any third parties.

3.4 Retention period

  1. Ltd will process your personal data for the entirety of your contract and will store the personal data for 10 years after the contract has ended.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right to access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right to portability – you have the right to have data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing of profiling.
  • Right to judicial review: in the event that Abate Ltd refuses your request under rights access, we will provide you with a reason as to why.  You have the right to complain as outlined in clause 3.6 below.                      

3.6    Complaints         

In the event that you wish to make a complaint about how your personal data is being processed by Abate Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Abate Ltd data protection representatives Data Protection Officer/GDPR Owner.         

       The details for each of these contacts are:

 

Supervisory authority contact

details

Data Protection officer / GDPR Owner contact details

Contact Name:

Jon Blake

Jill Blake

Address line 1:

Abate Limited

Abate Limited

Address line 2:

Hawkfield House, 20 Chapel Road

Hawkfield House, 20 Chapel Road

Address line 3:

Morley St Botolph

Morley St Botolph

Address line 4:

Wymondham

Wymondham

Address line 5:

Norfolk NR18 9TF

Norfolk NR18 9TF

Email:

sales@abateltd.co.uk

account@abateltd.co.uk

Telephone:

01953 603390

01953 603390

3.7   Privacy statement

        Read more about how and why we use your data here http://www.abateltd.co.uk/privacy-policy

4      Online privacy statement

         Personal data

         Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Abate Ltd, will collect and use your personal data for:

  • information provided by filling in forms on our site www.abateltd.co.uk (our site).  This includes information provided at the time of registering to use our site, subscribing to our service, posting material, purchasing goods or requesting further services.  We may also ask you for information when you report a problem with our site.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • information provided by you in any correspondence between you and us including by way of letter, email, messages, fax or telephone;
  • information provided by you in order to allow us to provide the service which you have requested and for which you have agreed to our terms and conditions relating to such service
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  • For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

· To estimate our audience size and usage pattern.

· To store information about your preferences, and so allow us to customise our site according to your individual interests.

· To speed up your searches.

· To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

Why does Abate Ltd need to collect and store personal data?

In order for us to provide you with our pest control service, we need to collect personal data for correspondence purposes and to provide our pest control service to you.  In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of privacy.

In terms of being contacted for marketing purposes Abate Ltd would contact you for additional consent.

 

Will Abate Ltd share my personal data with anyone else?

We will not pass your personal data on to third-party service providers.

 

How will Abate Ltd use the personal data it collects about me?

Abate Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR).  We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.  Abate Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.  How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.  Personal data may be held in addition to these periods depending on individual business needs.

 

Under what circumstances will Abate Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions.  Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Abate Ltd, at your request, can confirm what information we hold about you and how it is processed.  If Abate Ltd does hold personal data about you, you can request the following information:

  • Identify and the contact details of the person or organisation that has determined how any why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Abate Ltd, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipients(s) or categories or recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Contact details of the Data Protection Officer/GDPR Owner:

 

 

Data Protection Officer / GDPR Owner

Contact details

Contact Name:

Jill Blake

Address line 1:

Abate Limited

Address line 2:

Hawkfield House, 20 Chapel Road

Address line 3:

Morley St Botolph

Address line 4:

Wymondham

Address line 5:

Norfolk, NR18 9TF

Email:

accounts@abateltd.co.uk

Telephone:

01953 603390

Document Owner and Approval

The Data Protection Officer / GDPR Owner is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

A current version of this document is available to management members of staff.

Change History Record

 

Issue

Description of Change

Approval

Date of Issue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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