Friendly telephone advice saves customer £850 plus VAT quoted by national firm

09 May 2017

Last week we received a call from Kimberly Hayden who had been quoted £850 plus vat for a national firm to treat bed bugs at her home. However, through questioning and photographs, we verified they were not bed bugs at all, but bird mite, which coincided with the finding of a birds nest. This resulted in a zero cost!

Jon Blake of Abate said “I really struggle to understand how companies can get away with quoting for something which isn’t needed or even worse, quoting for the wrong pest. Like we always do in the first instance we gave free professional advice, which includes the identification of the pest and the best way to eradicate the issue. In this case the homeowner resolved the problem herself by using just soapy water. I am very proud of our team who yet again have demonstrated first class customer service. Honesty goes a long way.”

We received this lovely email from Kimberly Hayden.

“For the lovely gentleman who took the time out of his day to put a very stressed, anxious woman's mind at rest. I am so grateful for you taking the time to look at a photo I emailed in to you last Thursday and identifying we in fact have Bird Mite not Bed Bugs, which is much more manageable and we are slowly seeing the back of. I had called much larger, nationwide companies who had not even asked questions like you did, they just quoted me extortionate amounts of money to get rid of them. Thank you so much and I will definitely recommend your company in the future.”
 

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